Experienced
Our leaders have over 50 years of experience combined. We know service is our most important product, which is why we have dedicated collectors tend to specific dollar amount ranges. Smaller placements are given full attention and larger placements are managed by collectors who routinely work bigger accounts. We have managed corporate portfolios for firms all across the United States and Canada.
Ethics & Integrity
We lead by example, treating both clients and debtors with respect. We recognize poor treatment alienates your customers and strive to maintain a positive relationship with them on your behalf. Our negotiators are trained to be respectfully firm, leaving the door open to business with these customers in the future if you so choose. Sales representatives are accountable to their clients for each and every account placed and are your point of contact throughout the collection process. You'll never be passed on to a generic customer service rep.
Cooperation
Our three departments work together to maximize positive results:
Our sales representatives are committed to our clients and their customer service skills are outstanding. Sales representatives are charged with responsibility for every one of their client's placed accounts.
Our negotiators are dedicated to maximizing recoveries while maintaining a favorable relationship with your customers. They are professional, courteous, and trained for the types of accounts they're assigned. Your business is always matched with a person skilled for that specific account - no cookie-cutter assignments.
Our administration department provides top-notch information management and assists the sales team with handling all of your company's needs. Our advanced software program allows us to design customized reports and prepare detailed summaries of your account status.
Our Leadership
CEO
Anna Maltby
25 years into the debt collection field, Anna's priority remains providing ethical services. It's her focus on clear communication that keeps our clients up-to-date with ever-changing regulations. Her natural organizational strength lends itself to making sure details aren't lost and allows her to identify when a more efficient path can be taken if there's a change in a client's needs.
Education
University of Minnesota
Activities & Affiliations
20+ years volunteering in public schools
25 years teaching children and youth at church
Gardener, reader, and hammock devotee
President
Ken Maltby
With 35+ years in the collection industry, Ken has worn every hat in the sector. His talent for working with people of diverse style and temperament makes him well-suited to work in this oftentimes delicate field. He served on the Hennepin County Attorney's Board of Ethics and his experience allows him to discern the relevant details in an account and quickly strategize for the best outcome.
Education
University of Minnesota
Activities & Affiliations
25+ years of service to church and community projects, including teaching youth and adults
Coached many youth sports teams and a women's basketball league
Active member in his local racquetball league
Golf enthusiast
History
After nearly ten years of observing the unsavory extremes to which collection agencies operate, including breaking laws, we determined there had to be a better way - a more responsible, equitable, and, most importantly, ethical way to work in debt collections. It was with these principles in mind that Commercial Auditors Corporation and National Auditing Bureau were formed.
We started out as a small family-owned business with regional collections then grew and expanded our client base to cover both national and international accounts. Our emphasis on adhering to the Fair Debt Collection Practices Act and compliance attracted fortune 500 companies, giving us experience working on behalf of large scale enterprises. Specializing in both commercial paper and utility accounts, we're able to devise a custom program designed to meet the unique needs of each client. In 25 years handling hundreds of thousands of accounts, our agency has never been sued.